:root{
  --theme_color: ''; /*主题色*/
  --theme_color_80: ''; /*主题色 0.8透明度*/
  --theme_color_60: ''; /*主题色 0.6透明度*/
  --theme_font_color: ''; /* 文字颜色 */
  --banner_font_color: ''; /*banner文字颜色*/
  --theme_pop_font_color: ''; /*气泡文字颜色*/
  --theme_pop_color: ''; /*气泡颜色*/
  --white: #ffffff;
  --gray: #666;
}
.iyunwen_chatbot{
  width: 1000px;
  height:90%;
  position: absolute;
  top: 0;
  left: 0;
  bottom: 0;
  right: 0;
  margin: auto;
  border: 1px solid #ddd;
  border-radius: 8px;
  box-shadow: 3px 3px 20px #aaa;
  min-height: 600px;
  /* overflow: hidden; */
}
.iyunwen_chatbot_lg {
  width: 99%;
  height: 100%;
}
.iyunwen_chatbot_md {
  width: 1100px;
  height:80%;
}
.chatbot_left {
  height: 100%;
  position: relative;
}
.chatbot_right {
  display: block;
  height:100%;
  border-left: 1px solid #ddd;
  position: relative;
  background: #fff;
}

.chatbot_frame{
  background: #F7F7F7;
  height: 80%;
  overflow: hidden;
}
.chatbot_input{
  position: relative;
  background: #fff;
  height: 20%;
  overflow: hidden;
}
.chatbot_frame .chatbot_frame_head{
  background: #fff;
  border-bottom: 1px solid #ddd;
  padding: 0 10px;
  height: 60px;
  position: relative;
}
.chatbot_frame_head {
  display: flex;
  justify-content: flex-start;
  align-items: center;
  height: 100%;
  overflow: hidden;
  border-radius: 10px 10px 0 0;
  -webkit-border-radius: 10px 10px 0 0;
  -moz-border-radius: 10px 10px 0 0;
  -ms-border-radius: 10px 10px 0 0;
  -o-border-radius: 10px 10px 0 0;
}
.chatbot_frame_head .chatbot_info_wrapper {
  width: 100%;
  display: flex;
  justify-content: flex-start;
  align-items: center;
}
.chatbot_frame_head #chatbotLogo{
  width: 50px;
  height: 50px;
  margin-left: 20px;
}
.chatbot_frame_head #chatbotLogo > img {
  width: 100%;
  height: 100%;
}
/*  企业信息 start */
.chatbot_frame_head #chatbotInfoList {
  height: 100%;
  /* width: 68%; */
  margin-left: 15px;
  display: -webkit-flex;
  display: -moz-box;
  display: -ms-flexbox;
  display: flex;
  -webkit-box-orient: vertical;
  -ms-flex-direction: column;
  -webkit-flex-direction: column;
  flex-direction: column;
}
.chatbot_frame_head #chatbotInfoList .ellipsiIntroduce{
  margin-top: 5px;
}
.chatbot_frame_head #chatbotTitle{
  display: block;
  width: 100%;
  color: var(--banner_font_color);
  font-size: 18px;
  overflow: hidden;
  white-space: nowrap;
  text-overflow: ellipsis;
}
.chatbot_frame_head #chatbotInfo{
  font-size: 13px;
  color: var(--banner_font_color);
}
.chabot_body .close_chatbot .layui-icon-close{
  font-size: 25px;
  color: var(--banner_font_color);
}
/*  企业信息 end */

/* 公告 start */
.sys_notice_wrapper {
  overflow: hidden;
  position: relative;
  margin-right: 10px;
  border-bottom: 1px solid #ffdb88;
  background: url('../img/noticebg.png') repeat;
}
#noticeBg{
  position: relative;
  left: 30px;
  width: calc(100% - 60px);
  height: 100%;
  overflow: hidden;
}
#noticeClose{
  position: absolute;
  right: 0;
  top: 0;
  width: 30px;
  height: 30px;
  line-height: 30px;
  text-align: center;
  cursor: pointer;
}
.sys_notice_wrapper #sysNotice{
  white-space: nowrap;
  position: absolute;
  top:0;
  left:0;
  color: var(--gray);
  line-height: 30px;
}
/* 公告 end */

.chatbot_frame_head .chatbot_operate {
  position: absolute;
  right: 0;
  top: 20px;
  text-align: center;
}
.chatbot_frame_head .chatbot_operate > span {
  font-weight: bold;
  cursor: pointer;
}
.chatbot_frame_body{
  background: #F7F7F7;
  overflow: hidden;
  overflow-y: scroll;
  position: relative;
}
#toTop {
  position:absolute;
  bottom:150px;
  right: 15px;
  width: 34px;
  height: 34px;
  background-image: url('../img/back-top.svg');
  background-position: center;
  background-repeat: no-repeat;
  background-color: #fff;
  background-size: 20px 20px;
  border-radius: 50%;
  z-index: 100;
  box-shadow: 0px 2px 6px 0px rgba(0,0,0,0.15);
  cursor: pointer;
}
.ifmClose {
  position:absolute;
  width:40px;
  height:40px;
  right:15px;
  top:15px;
  background-image:url('../img/close.svg');
  background-position: center;
  background-repeat: no-repeat;
  cursor:pointer;
}
.layui-layer-shade {
  opacity: 0.5 !important;
}
#chatbotMsgContent {
  padding: 35px 10px 20px 10px;
  position: relative;
  background: #F7F7F7;
}
.chatbot_input .chatbot_input_ctn{
  width: 100%;
  min-height: 50%;
  position: relative;
}
.chatbot_input .send_ctn{
  position: absolute;
  right: 17px;
  /* top: 4px; */
  bottom: 4px;
  padding: 10px;
}
.chatbot_input .send_ctn .send_btn button{
  background: var(--theme_color);
}
.chatbot_input #chatbotInput{
  box-sizing: content-box;
  background: #fff;
  border: none;
  resize: none;
  width: 100%;
  overflow-y: scroll;
  height: 100%;
  padding: 6px 26px 6px 6px;
}
.chatbot_input .send_btn{
  padding: 5px 15px;
  border: none;
  border-radius: 16px;
  cursor: pointer;
}
.chatbot_input .send_btn .layui-btn{
  color: var(--theme_font_color)!important;
}

.unread_msg_tip {
  position: absolute;
  bottom: 30%;
  right: 0;
  background: #fff;
  border: 1px solid var(--theme_color);
  padding: 5px 10px;
  border-top-left-radius: 16px;
  border-bottom-left-radius: 16px;
  cursor: pointer;
}
.layui-form-radio>i:hover,
.layui-form-radioed>i {
  color: var(--theme_color);
}
/* tab 开始 */
.chatbotTab {
  margin: 0;
  position: relative;
  overflow: hidden;
}
.chatbotTab .chatbotTabTitle{
  height: 40px;
  line-height: 40px;
  border-bottom: 1px solid var(--theme_color);
  display: flex;
}
.chatbotTabTitle .active{
  color: var(--theme_color);
  font-weight: bold;
}
.chatbotTab .chatbotTabTitle li{
  display: inline-block;
  font-size: 15px;
  width: 50%;
  box-sizing: border-box;
  padding: 0 10px !important;
  position: relative;
  text-align: center;
  transition: all 0.3s linear;
  cursor: pointer;
}
.chatbotTab .tab_active {
  position: absolute;
  left: 0px;
  width: 100%;
  height: 3px;
  background: var(--theme_color);
  border-radius: 1.5px;
  transition: all 0.2s cubic-bezier(0.645, 0.045, 0.355, 1);
}
.chatbotTab .chatbotTabContent {
  padding: 0;
  overflow-y: auto;
}
.reg_btn-wrap{
  text-align: center;
  margin: 16px auto;
}
.btn_reg {
  display: inline-block;
  height: 38px;
  line-height: 38px;
  border-radius: 100px;
  padding: 0 18px;
  color: #fff;
  background: var(--theme_color);
}
.btn_reg:hover{
  color: #fff;
}
.btn_reg.color_black{
  color: #000;
  border: 1px solid #666;
}
.chatbotTab .chatbotTabContent > div {
  display: none;
}
.chatbotTab .chatbotTabContent > div.active {
  display: block;
}
/* tab 结束 */
/* 工具栏 开始 */
.chatbot_input_tool {
  border-top: 1px solid #ddd;
  background: #fff;
  padding:5px 10px 0 10px;
}
.chatbot_input_tool > span {
  display: inline-block;
  padding: 0 5px;
  cursor: pointer;
}
.chatbot_input_tool > span:hover img {
  transform: scale(1.1)
}
.chatbot_input_tool .tool_btn {
  display: inline-block;
  width: 18px;
  height: 18px;
}
.chatbot_input_tool .tool_transfer_btn{
  display: inline-block;
  height: 18px;
  width: auto;
}
/* 工具栏 结束 */
/* 访客与机器人聊天消息样式  开始 */
.sys_tip {
  padding: 15px;
  text-align: center;
  color: #aaa;
  font-size: 12px;
}
.robotLogoWrapper {
  text-align: right;
  margin-right: 10px;
}
.robotLogoArea {
  display: inline-block;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  overflow: hidden;
}
.robotLogo {
  height: 100%;
  width: 100%;
}
.left_bubble_wrapper, .right_bubble_wrapper {
  position: relative;
  margin-top: 20px;
}
.right_bubble_wrapper {
  margin-top: 15px;
  padding-right: 10px;
}
.left_bubble_wrapper:hover .robot_time {
  display: inline;
}
.right_bubble_wrapper:hover .custom_time {
  display: inline;
}
.right_bubble_wrapper img{
  width: 100%;
}
.robot_name {
  position: absolute;
  top: -20px;
  left:5px;
  color: #ccc;
  font-size: 12px;
}
.robot_time {
  display: none;
  margin-left: 10px;
}
.left_bubble_content {
  float: left;
  word-break: break-all;
  word-wrap: break-word;
  margin-left: 0;
  background: #ffffff;
  padding: 10px;
  border: 1px solid #eee;
  border-radius: 0 12px 12px 12px;
  max-width: 100%;
  box-shadow: 0px 3px 6px 1px rgba(178, 187, 193, 0.4);
  -webkit-border-radius: 0 12px 12px 12px;
  -moz-border-radius: 0 12px 12px 12px;
  -ms-border-radius: 0 12px 12px 12px;
  -o-border-radius: 0 12px 12px 12px;
  position: relative;
}
.ans-inner .knowledge_content {
  width: 500px;
  padding: unset;
  border-radius: 16px;
  background: linear-gradient(180deg, #f2f4f9 0%, #ffffff 100%);
  box-shadow: 0px 4px 16px 0px rgba(194, 207, 229, 0.1);
  border: 2px solid #ffffff;
}
.ans-inner {
  overflow: auto;
  position: relative;
  white-space: pre-line;
  padding: 3px;
}
.custom_time {
  display: none;
  position: absolute;
  right: 16px;
  top: -20px;
  color: #ccc;
  font-size: 12px;
}

.right_bubble_content {
  float: right;
  word-break: break-all;
  word-wrap: break-word;
  margin-right: 0;
  background: var(--theme_pop_color);
  color: var(--theme_pop_font_color);
  padding: 10px;
  border-radius: 12px 0 12px 12px;
  box-shadow: 0px 3px 6px 1px rgba(178, 187, 193, 0.4);
  -webkit-border-radius: 12px 0 12px 12px;
  -moz-border-radius: 12px 0 12px 12px;
  -ms-border-radius: 12px 0 12px 12px;
  -o-border-radius: 12px 0 12px 12px;
  position: relative;
} 
.right_bubble_read_state_yd {
  position: absolute;
  right: 15px;
  bottom: -18px;
  color: #ccc;
  font-size: 12px;
  float: right;
  top: 10p;
}
.right_bubble_read_state_wd {
  position: absolute;
  right: 15px;
  bottom: -18px;
  color: var(--theme_color);
  font-size: 12px;
  float: right;
  top: 10p;
}
.flod_msg {
  height: 300px;
  overflow: hidden;
}
.showAllAnsBtn {
  display: none;
  text-align: center;
  width: 100%;
  background-image:linear-gradient(-180deg, rgba(255,255,255,0) 0%, #fff 70%);
  padding-bottom: 6px;
  position: relative;
  z-index: 99;
  padding-top: 160px;
  bottom: 0;
  margin-top: -160px;
}
.robot_msg, .custom_msg {
  /* margin-bottom: 10px;
   */
   margin-bottom: 25px;
}

.robot_msg a, .custom_msg a {
  text-decoration: underline;
  color: var(--theme_color);
}

.robot_msg a.link_item, .custom_msg a.link_item {
  text-decoration: none;
}

.picText a {
  text-decoration: none;
}
/* 访客与机器人聊天消息样式  结束 */
/* 标准问题显示  开始 */
.ans-question{
  color: #b9b9b9;
  font-size: 12px;
  margin: 2px;
}
/* 标准问题显示  结束 */
/* 答案满意度评价 开始 */
.answer_evaluate {
  width: 100%;
  margin-top:10px;
  padding-top:5px;
  border-top:1px solid #ddd;
  text-align: left;
  font-size: 13px;
}
.answer_evaluate .evaluate_praise {
  color: #ff8787;
  cursor: pointer;
}
.answer_evaluate .evaluate_praise i {
  display: inline-block;
  width:12px;
  margin-right: 5px;
}
.answer_evaluate .evaluate_trample {
  margin-right: 20px;
  color: #a2a2a2;
  cursor: pointer;
}
.answer_evaluate .evaluate_trample i {
  display: inline-block;
  width:12px;
  margin-right: 5px;
}
.ansEvaluateWord {
  color: #aaa;
  display: block;
  text-align: left;
}
.ansEvaluateTrampleForm {
  text-align:left;
}
.submitBtnWrapper {
  margin-top: 5px;
  text-align: right;
}
.submitBtnWrapper .submitAnsEvaluate {
  border-radius:4px;
  font-size:13px;
}
/* 确认转人工 */
.dialog_turnPeoplerMsg{
  text-align: center;
}
.btn_wrapper .closeDialogturnPeople, .btn_wrapper .yesDialogTurnPeople{
  width: 100px !important;
  height: 30px;
  line-height: 30px;
  margin: 10px;
  background: #fff;
  border: 1px solid var(--theme_color);
  border-radius: 4px;
  color: var(--theme_color);
  cursor:pointer;
}
.btn_wrapper .yesDialogTurnPeople {
  background: var(--theme_color);
  color: #fff;
}
/* 答案满意度评价 结束 */
/* 会话满意度评价 开始 */
.dialog_evaluate_wrapper {
  border-radius: 8px !important;
}
.artifical_evaluate_wrapper{
  border-radius: 22px !important;
}
.dialog_evaluate_artifical{
  display: block;
  text-align: center;
}
.dialog_evaluate {
  display: block;
  text-align: center;
  padding: 15px;
}
.dialog_evaluate > p {
  text-align: left;
  color: #aaa;
}
#ArtEvalLayer{
  height: auto!important;
}
#ArtEvalLayer>iframe {
  border-radius: 22px !important
}
.evaluate_wrapper {
  margin: 30px 0 20px 0;
  font-size: 14px;
}
.evaluate_star, .evaluate_star_kbl {
  display: inline-block;
  margin: 10px 10px 0 0;
  color: #ffa000;
  font-size: 22px;
}
.evaluate_star > i, .evaluate_star_kbl > i {
  margin-right: 5px;
}
.evaluate_radio {
  margin:auto;
}
.evaluate_radio.active {
  display: block;
}
.evaluate_radio .radio {
  display: inline-block;
  color: #aaa;
}
.dialog_dissatisfy_reason {
  text-align:center;
}
.dialog_dissatisfy_reason p{
  margin-bottom: 10px;
}
.dialog_dissatisfy_reason span {
  display:inline-block;
  width: 180px;
  margin: 5px 10px;
  border: 1px solid #ccc;
  border-radius: 4px;
  padding: 5px;
  color: #aaa;
  cursor: pointer;
}
.dialog_dissatisfy_reason span.active {
  background: #ffa000;
  border: 1px solid #ffa000;
  color: #fff;
}
.dialog_dissatisfy_reason textarea {
  width: 90%;
  margin: 10px auto;
  border: 1px solid #ccc;
  resize: none;
}
.btn_wrapper {
  margin:20px;
}
.btn_wrapper .closeDialogEvaluate, .btn_wrapper .submitDialogEvaluate{
  width: 100px !important;
  height: 30px;
  line-height: 30px;
  margin: 10px;
  background: #fff;
  border: 1px solid var(--theme_color);
  border-radius: 4px;
  color: var(--theme_color);
  cursor:pointer;
}
.btn_wrapper .submitDialogEvaluate {
  background: var(--theme_color);
  color: var(--theme_font_color);
}
.layui-layer-no-trs {
  transition: none !important;
  transition-duration: 0s !important;
}
/* 会话满意度评价 结束 */
/* 会话评价结果、留言结果 开始 */
.dialog_evaluate_result, .leaveMsg_result {
  box-shadow: 1px 1px 3px #aaa;
}
/* 会话评价结果、留言结果 结束 */
/* 访客留言 开始 */
.leave_msg_wrapper {
  display: block;
  text-align: center;
  padding: 15px;
  /* position: absolute; */
  left: 0;
  top: 100px;
  right: 0;
  margin: auto;
  width: 550px;
  z-index: 200;
  background: #fff;
  border-radius: 8px;
}
.leave_msg_title {
  border-bottom: 1px solid #eee;
  height: 45px;
  line-height: 45px;
  margin: -15px -15px 10px -15px;
  padding: 0 15px;
  text-align: left;
}
.leave_msg_title span.title_text {
  font-weight: bold;
}
.leave_msg_title span.closeLeaveMsg {
  float: right;
  cursor: pointer;
}
.custom_leave_msg {
  max-height:440px;
  overflow-y: auto;
  margin-bottom:10px;
}
.custom_leave_msg .layui-layer-title {
  background: #f8cbac;
}
.custom_leave_msg .layui-layer-content, .custom_leave_msg .layui-layer-btn {
  background: #f7f7f7;
}
.custom_leave_msg .form-item {
  margin-bottom: 10px;
}
.custom_leave_msg label {
  font-weight: normal;
}
.custom_leave_msg .required:before{
  display: inline-block;
  margin-right: 4px;
  content: "*";
  font-family: SimSun;
  line-height: 1;
  font-size: 14px;
  color: #f5222d;
}
.custom_leave_msg label.formItem_title:after{
  content: ":";
  margin: 0 8px 0 2px;
  position: relative;
  top: -0.5px;
}
.custom_leave_msg input {
  vertical-align: sub;
  margin-right: 5px;
}
.custom_leave_msg .layui-layer-btn .layui-layer-btn0 {
  color: #222;
  background: #fff;
  border: 1px solid #dedede;
}
.custom_leave_msg .layui-layer-btn .layui-layer-btn1 {
  color: #fff;
  background: var(--theme_color);
  border: 1px solid var(--theme_color);
}
.custom_leave_msg .layui-form-label {
  padding: 9px 0;
  width: 100%;
  text-align: left;
  font-weight: bold;
}
.custom_leave_msg .layui-input-block {
  margin-left: 0;
  text-align: left;
}
.leave_msg_btn_wrapper {
  text-align:right;
}
.leave_msg_btn_wrapper button {
  height: 30px;
  line-height: 20px;
  padding: 5px 10px;
  cursor:pointer;
  border-radius: 4px;
  /* vertical-align: middle; */
}
.leave_msg_btn_wrapper button.resetLeaveMsg{
  background: #fff;
  border: 1px solid var(--theme_color);
  color: var(--theme_color);
}
.shade {
  display: block;
  position: absolute;
  width: 100%;
  height: 100%;
  z-index: 199;
  background: rgba(0,0,0,0.4);
}
.shade .shadeContent {
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  width: 235px;
  height: 256px;
  margin: auto;
  text-align: center;
}
/* 访客留言 结束 */
/* 流程引导/推荐问题 开始 */
.suggestListWrapper {
  box-shadow: 1px 1px 3px #aaa;
}
/* 流程引导 结束 */
/* 欢迎问题 开始 */
.welcomePlea {
  border: 0;
  box-shadow: 0px 3px 6px 1px rgba(178, 187, 193, 0.2);
  margin-right: 20px;
  transition: all 0.5s;
  -webkit-transition: all 0.5s;
  -moz-transition: all 0.5s;
  -ms-transition: all 0.5s;
  -o-transition: all 0.5s;
  margin-bottom: 5px;
  margin-left: 1px;
}
.welcomePlea:hover{
  box-shadow: 0px 3px 6px 1px rgba(178, 187, 193, 1);
}
/* 欢迎问题 结束 */
/* 欢迎语卡片 开始 */
.welcomeCard_wrapper {
  padding-bottom: 10px;
}
.chabot_body{
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 64px;
  border-radius: 10px 10px 0 0;
  -webkit-border-radius: 10px 10px 0 0;
  -moz-border-radius: 10px 10px 0 0;
  -ms-border-radius: 10px 10px 0 0;
  -o-border-radius: 10px 10px 0 0;
  z-index: 1000;
  background-color: var(--theme_color);
  /* overflow: hidden; */
  /* box-shadow: 0 4px 9px 4px rgba(97,154,255,0.35); */
}
#bannerImg{
  position: absolute;
  left: 0;
  top: 0;
  width: 100%;
  height: 64px;
  border-radius: 10px 10px 0 0;
  -webkit-border-radius: 10px 10px 0 0;
  -moz-border-radius: 10px 10px 0 0;
  -ms-border-radius: 10px 10px 0 0;
  -o-border-radius: 10px 10px 0 0;
  z-index: -1;
}
.welcomeCard_wrapper > div:after {
  content: '';
  display:block;
  clear: both;
}
.chatbot_main{
  margin-top: 64px;
}
.chatbot_main:after {
  content: '';
  display:block;
  clear: both;
}
.welcomeCard_wrapper .welcomeCard_item {
  float: left;
  background: #fff;
  width: 116px;
  height: 140px;
  padding: 14px;
  margin-left: 3px;
  margin-right: 20px;
  border-radius: 12px;
  box-shadow: 0px 3px 6px 1px rgba(178, 187, 193,0.2);
  cursor: pointer;
  -webkit-border-radius: 12px;
  -moz-border-radius: 12px;
  -ms-border-radius: 12px;
  -o-border-radius: 12px;
  transition: all 0.5s;
  -webkit-transition: all 0.5s;
  -moz-transition: all 0.5s;
  -ms-transition: all 0.5s;
  -o-transition: all 0.5s;
}
.welcomeCard_wrapper .welcomeCard_item:hover{
  box-shadow: 0px 3px 6px 1px rgba(178, 187, 193,1);
}
.welcomeCard_wrapper .welcomeCard_item:last-of-type{
  margin-right: 0;
  margin-left: 0;
}
.welcomeCard_wrapper .welcomeCard_item .item_img_wrapper {
  width: 88px;
  height: 80px;
  overflow: hidden;
}
.welcomeCard_wrapper .welcomeCard_item img{
  width: 80px;
  height: 80px;
}
.welcomeCard_wrapper .welcomeCard_item span{
  display: block;
  text-align:center;
  font-size: 15px;
  font-weight: 600;
  white-space: nowrap;
  overflow: hidden;
  max-width:90px;
  text-overflow: ellipsis;
}
.welcomeCard-span{
  line-height: 20px;
  height: 20px;
  margin-top: 14px;
  width: 90px;
  transition: all 0.5s;
  -webkit-transition: all 0.5s;
  -moz-transition: all 0.5s;
  -ms-transition: all 0.5s;
  -o-transition: all 0.5s;
}
/* 欢迎语卡片 结束 */
/* 引导胶囊 开始 */
.guide_capsule {
  display: none;
  width: 80%;
  height: 30px;
  line-height: 28px;
  position: absolute;
  bottom:21%;
  left: 0;
  z-index: 99;
  margin-left: 15%;
}
.guide_capsule_space {
  padding-bottom: 40px !important;
}
.guide_capsule .capsule_btn {
  color: #ccc;
  cursor: pointer;
  text-align: center;
}
.guide_capsule .capsule_btn:hover {
  color:#666;
}
.guide_capsule .back_up_btn {
  display: none;
  width: 30px;
  height: 30px;
  margin-top:2px;
  background: url('../img/back_up.png') 4px 4px no-repeat;
  cursor: pointer;
}
.guide_capsule .back_up_btn:hover {
  background: url('../img/back_up_hover.png') 3px 3px no-repeat;
}
.guide_capsule .guide_capsule_content {
  overflow: hidden;
  position: relative;
  height: 100%;
}
.guide_capsule .capsule_list {
  display:inline-block;
  width: 4000px;
  position: absolute;
  left: 0;
  top:0;
}
.welcome_icon {
  float:right;
}
.guide_capsule .capsule_item {
  padding: 0px 15px;
  margin:0 3px;
  border-radius: 16px;
  box-shadow: 1px 1px 3px #aaa;
  cursor: pointer;
  white-space: nowrap;
  font-size: 12px;
  background: #FFFFFF;
  border: 1px solid var(--theme_color);
  border-radius: 24px;
  color:var(--theme_color);
  max-width: 200px;
  display: inline-block;
}
.guide_capsule .capsule_item:hover {
  color:#fff;
  background: var(--theme_color);
  border: 1px solid var(--theme_color);
}
/* 引导胶囊 结束 */
/* 表情 开始 */
.chatbot_FA {
  display: block;
  position: absolute;
  bottom: 20%;
  left: 0;
  z-index: 999;
  background: #fff;
  padding: 10px;
  border: 1px solid #ddd;
  border-radius: 4px;
  box-shadow: 1px 1px 3px #aaa;
}
.chatbot_face > div {
  display: none;
}
.chatbot_face > div.active {
  display: block
}
.chatbot_face .chatbot_face_item {
  display: inline-block;
  padding: 3px;
  cursor: pointer;
}
.chatbot_face .chatbot_face_item:hover {
  background: #eee;
}
.chatbot_face .chatbot_face_item img {
  width: 100%;
}
.chatbot_face_tab {
  height: 2rem;
}
.face_tab_item {
  display: inline-block;
  cursor: pointer;
  padding: 3px 10px 0 10px;
  height: 92%;
}
.face_tab_item.active {
  background: #ddd;
  border-top-left-radius: 4px;
  border-top-right-radius: 4px;
}
.face_tab_item img {
  height: 24px;
}
/* 表情 结束 */
/* 右侧功能 开始 */
.toggle_config_btn {
  display: block;
  position: absolute;
  top: 50%;
  right: 0;
  z-index:99;
  background: #fff;
  padding: 10px 5px;
  border: 1px solid #ccc;
  border-right: none;
  border-top-left-radius: 15px;
  border-bottom-left-radius: 15px;
  cursor: pointer;
}
.chatbot_right #chatbotTab2 {
  display: block;
}
.hotQue ul li, .FAQ ul li, .queryDoc ul li,.documentSearch ul li {
  margin: 10px 10px 10px 20px;
  font-size: 13px;
  cursor: pointer;
}
.hotQue ul li a, .FAQ ul li a, .queryDoc ul li a  {
  display: inline-block;
  width: 62%;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  vertical-align: bottom;
  font-size: 13px;
}
.documentSearch ul li {
  /* display: inline-block; */
  width: 80%;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  vertical-align: bottom;
  font-size: 13px;
}
.link_item_wrapper:hover, .link_item_wrapper:hover a{
  color: var(--theme_color);
}
.hotQue ul li > span, .FAQ ul li > span, .documentSearch ul li > span {
  margin-left: 10px;
}
.hotQue ul li > span > i, .FAQ ul li > span > i {
  margin-right: 5px;
  color: #f5a623
}
.hotQue ul li > span > span, .FAQ ul li > span > span {
  color: #b2bbc1;
  display: inline-block;
  max-width: calc(38% - 45px);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  vertical-align: bottom;
}
.queryDoc ul li i.downloading {
  margin-right: 5px;
  display: none;
}
.queryDoc ul li .docContent{
  white-space: normal;
  max-height: 0;
  overflow: hidden;
  text-indent: 1rem;
}
.quick_item {
  display: block;
  background:#eff4fd;
  margin: 10px;
  margin-bottom: 0;
  text-align: center;
  border-radius: 4px;
  padding: 10px 0;
}
.quick_item > img {
  width: 30px;
  height: 25px;
}
.quick_item > span {
  display: block;
  margin-top: 10px;
  font-size: 13px;
  padding: 0 8px;
  width: 100%
}
.recommend,.graph {
  height: 100%;
}
.recommend,.graph > iframe {
  border: none;
  width: 100%;
  height: 98%;
}
.graph_empty {
  background: url('../img/no_data.svg') no-repeat center;
  width: 100%;
  height: 290px;
}
.text_over {
  overflow: hidden;
  width: 110px;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.hover_font:hover {
  color: var(--theme_color)
}
/* 右侧功能 结束 */
@media screen and (max-width: 600px) {
  .iyunwen_chatbot {
    width: 100%;
    height: 100%;
    border: none;
  }
  .chatbot_frame_head #chatbotInfoList {
    width: 50%;
  }
  .chatbot_frame_head #chatbotTitle {
    font-size: 16px;
    padding: 0 5px;
  }
  .chatbot_frame_head #chatbotInfo {
    padding: 0 5px;
  }
  .left_bubble_content {
    padding: 5px 8px;
  }
  .robotLogoArea {
    width: 35px;
    height: 35px;
  }
  .welcomePlea {
    float:none;
  }
  .welcomeCard_wrapper {
    overflow-x: auto
  }
  .welcomeCard_wrapper .welcomeCard_item .item_img_wrapper {
    width:80px;
  }
  .welcomeCard_wrapper .welcomeCard_item img {
    width: 80px;
  }
  .custom_leave_msg {
    width: 380px !important;
  }
  .dialog_evaluate_wrapper {
    width: 380px !important;
  }
  .layui-layer-iframe {
    width: 380px !important;
  }
}
@media screen and (max-height: 760px) {
  .iyunwen_chatbot {
    width: 100%;
    height: 100%;
    border: none;
    margin: 0 auto;
  }
}
#sysNotice p{
	display: inline-block;
}
.layui-form-item {
  padding-bottom: 5px;
  border-bottom: 1px solid #eee;
}
.layui-input, .layui-textarea {
  border-radius: 4px;
  border: none;
}
.opacity2{
  -khtml-opacity:0.2;
  -moz-opacity:0.2;
  filter:alpha(opacity=20);
  filter:"alpha(opacity=20)";
  opacity:0.2;
  filter: progid:DXImageTransform.Microsoft.Alpha(opacity=20)
}
.opacity4{
  -khtml-opacity:0.4;
  -moz-opacity:0.4;
  filter:alpha(opacity=40);
  filter:"alpha(opacity=40)";
  opacity:0.4;
  filter: progid:DXImageTransform.Microsoft.Alpha(opacity=40)
}

.opacity6{
  -khtml-opacity:0.6;
  -moz-opacity:0.6;
  filter:alpha(opacity=60);
  filter:"alpha(opacity=60)";
  opacity:0.6;
  filter: progid:DXImageTransform.Microsoft.Alpha(opacity=60)
}

.opacity8{
  -khtml-opacity:0.8;
  -moz-opacity:0.8;
  filter:alpha(opacity=80);
  filter:"alpha(opacity=80)";
  opacity:0.8;
  filter: progid:DXImageTransform.Microsoft.Alpha(opacity=80)
}
.s-loading-mask {
  position: absolute;
  background: #fff;
  top: 0;
  width: 100%;
  height: 100%;
}
.s-loading-inner {
  position: absolute;
  top: 0;
  width: 100%;
  text-align: center;
}
.s-loading-inner img {
  width: 15px;
}

.lvmsg-file-name{
  display: inline-block;
    width: 80%;
    padding-left: 10px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.lvmsg-file-tip {
  color: #aaa;
  margin-top: 5px;
}
.leaveMsg_result .result_body p span{
  word-break: break-all;
}
.skin {
  width: 100%;
  height: 100%;
  background-color: #000;
  opacity: 0.5;
}
.recomandWord{
  margin-bottom: 5px;
  height: 50px;
  line-height: 26px;
  text-align: center;
  margin-left: 9px;
  display: inline-block;
  color: rgb(247,170,41);
  width: 50px;
  font-weight: 600;
  overflow: hidden;
  text-overflow: ellipsis;
  display: -webkit-box;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 2;
}
.layui-layer-page .layui-layer-content {
  /* overflow:unset; */
}
.originTip{
  text-align: left;
  font-size: 12px;
  color: #b9b9b9;
  /* line-height: 20px; */
  padding: 5px 0 0 5px;
}
/* 知识集开始 */
.knowSet-item{
  padding: 0px 15px;
  margin: 0 10px;
  box-shadow: 1px 1px 3px #aaa;
  cursor: pointer;
  white-space: nowrap;
  font-size: 12px;
  background: #FFFFFF;
  border: 1px solid var(--theme_color);
  border-radius: 8px;
  color: #000;
  margin-top: 8px;
  height: 30px;
  width:100%;
  /* border-top: none; */
}
.knowledge-card{
  width: 160px;
  /* height: 150px; */
  border: 1px solid #dfdfdf;
  box-shadow: 1px 1px 3px #aaa;
  border-radius: 8px;
  background: #fff;
  /* float: left; */
  text-align: center; 
  padding: 0 10px;
  margin-top: 10px;
}
.single-qa-bot{
  font-size: 12px;
  color: #aaa;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  margin-bottom: 10px;
}
.knowledge-set{
  position: absolute;
  bottom: 22%;
  left: 0;
  z-index: 99;
  height: 30px;
  width: 15%;
  display: inline-block;
}
.knowledge-title{
  display: inline-block;
  margin-top: 6px;
  width: 85%;
}
.knowledge-li{
  line-height: 28px;
  padding: 3px 17px;
  cursor: pointer;
  font-size: 12px;
}
.knowledge-li:hover{
  color: var(--theme_font_color);
  background: var(--theme_color);
}
.border-top{
  border-top:none;
  border-radius: 0 0 8px 8px;
  box-shadow:none;
}
.knowledgeSet-tip{
  text-align: center;
  color: #b7b7b7;
  padding-bottom: 10px;
}
.knowledge-set-ul{
  position: absolute;
  bottom: 22px;
  left: 10px;
  z-index: 99;
  /* width: 16%; */
  background: #fff;
  border: 1px solid var(--theme_color);
  width:100%;
  border-radius: 8px 8px 0 0;
  border-bottom: 1px solid #f1f1f1; 
  overflow: auto;
  max-height: 200px;
}
 .knowledge-set-ul::-webkit-scrollbar {
 /*滚动条整体样式*/
 width : 10px;  /*高宽分别对应横竖滚动条的尺寸*/
 height: 1px;
 }
 .knowledge-set-ul::-webkit-scrollbar-thumb {
 /*滚动条里面小方块*/
 border-radius: 8px;
 box-shadow   : inset 0 0 5px rgba(158, 158, 158, 0.5);
 background   : #b8b7b7;
 }
 .knowledge-set-ul::-webkit-scrollbar-track {
 /*滚动条里面轨道*/
 box-shadow   : inset 0 0 5px rgba(158, 158, 158, 0.5);
 border-radius: 8px;
 background   : #ededed;
 }

 .change-knowledgeset{
  background: #fff;
  width: 200px;
  padding: 10px;
  margin-left: 10px;
  margin-bottom: 10px;
  margin-left: 9.4%;
  border-radius: 16px;
  box-shadow: 1px 1px 3px #aaa;
 }
 p.change_item_wrapper {
  border: 1px solid var(--theme_color);
  padding: 5px 10px;
  margin: 8px 0;
  border-radius: 4px;
  cursor: pointer;
}
p.change_item_wrapper.active, p.change_item_wrapper.active a {
  color:#fff;
  background:var(--theme_color);
  border: 1px solid (--theme_color);
}
/* 知识集结束 */
/* 多轮 */
.multi-slot{
  margin-top: 5px;
  color: var(--theme_color);
  cursor: pointer;
}
.wrapper-map{
  position: absolute;
  left: 0;
  right: 0;
  bottom: 0;
  top: 0;
}
.search-wrapper{
  padding: 0 10px 10px;
  display: table;
  width: 100%;
  box-sizing: border-box;
}
.search-input{
  display: table-column;
  /* border-radius: 8px; */
  height: 32px;
  width: 100%;
  border: 1px solid #d8d8d8;
  outline: none;
  padding-left: 10px;
  box-sizing: border-box;
}
.input-resluts{
  display: none;
  position: absolute;
  left: 10px;
  right: 10px;
  top: 43px;
  bottom: 0;
  background: #fff;
  z-index: 10;
  overflow-y: auto;
  border-left: 1px solid #e3e3e3;
  border-right: 1px solid #e3e3e3;
  border-bottom: 1px solid #e3e3e3;
}
.input-resluts .search-item:hover{
  background-color: #f4f5f5;
}
#map-contianer{
  height: 313px;
}
.search-resluts{
  height: 200px;
  background-color: #f4f5f5;
  overflow-y: auto;
}
.search-item{
  padding: 10px;
  cursor: pointer;
  border-bottom: 1px solid #e3e3e3;
}
.search-item.active{
  position: relative;
}
.search-item.active .address-wrapper-active{
  display: block;
}
.address-wrapper-active{
  display: none;
  position: absolute;
  width: 20px;
  height: 20px;
  right: 20px;
  top: 50%;
  margin-top: -10px;
}
.serch-item-title{
  font-size: 15px;
  color: #484848;
}
.serch-item-address{
  font-size: 12px;
  color: #bababa;
  margin-bottom: 0;
}
.date-time-duration{
  margin-top: 10px;
}
.date-time-duration-input{
  outline: none;
  border: none;
  border-bottom: 1px solid #e3e3e3;
}
.address-wrapper{
  height: 50px;
  line-height: 50px;
  /* padding: 10px; */
  position: relative;

}
.address-wrapper-input{
  display: inline-block;
  width: 240px;
  padding: 5px;
  border: 1px solid #d8d8d8;
  border-radius: 4px;
}
.address-wrapper-change{
  width: 40px;
  cursor: pointer;
  margin: 0 20px;
}
.address-wrapper-input.active{
  border-color: var(--theme_color);
}
.cancel-input{
  margin-right: 10px;
  color: var(--theme_color);
  cursor: pointer;
  text-align: right;
}
.display-box{
  position: absolute;
  left: 10px;
  width: 580px;
  top: 15px;
}
.poc{
  color: var(--theme_color);
  text-decoration: underline;
  cursor: pointer;
}
.chatbot_artifical_inputing-container{
  width: 60%;
  position: relative; 
  padding-left: 20%;
  padding-top:2px; 
  padding-bottom: 2px; 
  background: linear-gradient(to left,transparent,#c9d3e6,transparent);
  text-align:left; 
  color: var(--theme_color);
}
.chatbot_artifical_inputing{
  position: absolute;
  bottom: 22%; 
  width: 100%; 
  text-align: center;
  display: none;
}
.chatbot_artifical_inputing-outer{
  width: 50%;
  position: relative;
  left:35%;
}
.saleChooseContainer {
  padding-left: 208px;
  text-align: left;
  padding-top: 15px;
}
/* 多轮 */


/*webkit滚动条美化，定义滚动条高宽*/
::-webkit-scrollbar {
  width: 8px;
  height: 8px;
}
/*定义滚动轨道*/
::-webkit-scrollbar-track {
  background-color: transparent;
  border-radius: 4px;
  -webkit-border-radius: 4px;
}
/*定义滑块 内阴影、圆角*/ 
::-webkit-scrollbar-thumb {
  background-color: rgba(148, 149, 151, .3);
  -webkit-border-radius: 4px;
  border-radius: 4px;
}
.cancel-queue{
  cursor: pointer;
  color: var(--theme_color);
}
/* 多例卡片 */
.new-welcomeCard-wrap{
  white-space: initial;
  /* border: 1px solid; */
  /* box-shadow: 0px 8px 24px rgb(194, 207, 229,50%); */
  /* border-radius: 8px; */
  width: 384px;
  /* box-shadow: 0px 2px 8px 1px rgba(194, 207, 229, 50%) */
}
.new-welcomeCard-wrap ul,.new-welcomeCard-wrap li{
  margin: 0;
  padding: 0;
  list-style: none;
}
.new-welcomeCard-wrap .tab-title{
  display: inline-flex;
  /* box-shadow: 0px 3px 6px 0px rgba(0, 0, 0, 0.06); */
  box-shadow: 0px -2px 8px 1px rgba(194, 207, 229, 50%);
  /* background: rgba(0,171,165,0.8); */
  /* background: var(--theme_color_04); */
  /* width: 300px; */
  line-height: 32px;
  border-top-left-radius: 8px;
  border-top-right-radius: 8px;
  /* overflow: hidden; */
  background: #fff;
  position: relative;
  z-index: 2;
 }
 .new-welcomeCard-wrap .tab-title::after{
  content: ' ';
  background: #fff;
  width: 100%;
  height: 10px;
  position: absolute;
  bottom: -10px;
 }
 .new-welcomeCard-wrap .tab-title li{
  flex-grow: 1;
  font-size: 14px;
  background:#edf0f3;
  /* width: 100px; */
 }
 .new-welcomeCard-wrap .single-tab{
  color: #061026;
  width: 100px;
  padding: 0 20px;
  text-align: center;
  background:#edf0f3;
  border-radius: 8px 8px 0 0;
 }
 .new-welcomeCard-wrap .tab-active div{
  color: var(--theme_color);
  background: #fff;
  /* border-top-left-radius: 8px;
  border-top-right-radius: 8px; */
 }
 .new-welcomeCard-wrap .tab-active + .title-li{
  background:#edf0f3;
  border-radius: 0 0 0 8px;
 }
 .new-welcomeCard-wrap .tab-active +  .title-li div{
  background:#edf0f3;
  border-radius: 0 0 0 8px;
 }
 /*高亮tab2,设置tab1 */
 .new-welcomeCard-wrap .tab21{ 
  border-radius: 8px 0 8px 0;
}
.new-welcomeCard-wrap .tab21 div{
  border-radius: 8px 8px 8px 0;
}
/* 高亮tab3,设置tab1 */
/* .new-welcomeCard-wrap .tab31{
  border-radius: 0;
}
.new-welcomeCard-wrap .tab31 div{
  border-radius: 8px 8px 8px 0;
} */
/* 高亮tab3,设置tab2 */
.new-welcomeCard-wrap .tab32{
  border-radius: 0 0 8px 0;
}
.new-welcomeCard-wrap .tab32 div{
  border-radius: 0 0 8px 0;
}
 .new-welcomeCard-wrap img{
  width: 32px;
  height: 32px;
 }
 .new-welcomeCard-wrap .tab-content{
  box-shadow: 0px 2px 8px 1px rgba(194, 207, 229, 50%);
  border-radius: 8px;
  border-top-left-radius: 0;
  background: #fff;
  padding-bottom: 24px;
  position: relative;
 }
 .new-welcomeCard-wrap .content-li{
  display: flex;
  padding: 12px 24px 16px 24px;
 }
 .new-welcomeCard-wrap .img-wrap{
  height: 60px;
  /* padding-right: 15%; */
  width: 25%;
  text-align: center;
  cursor: pointer;
  padding-right: 8px;
 }

 .new-welcomeCard-wrap .dot-wrap{
  display: flex;
  text-align: center;
  justify-content: center;
  position: absolute;
  left: 50%;
  bottom: 16px;
  transform: translateX(-50%);
 }
 .new-welcomeCard-wrap .card-name{
   margin-top: 8px;
   color: #333;
   /* max-width: 56px; */
   text-overflow: ellipsis;
   overflow: hidden;
   white-space: nowrap;
 }
 .new-welcomeCard-wrap .dot-wrap .dot{
  border-radius: 50%;
  /* border: 1px solid; */
  width: 8px;
  height: 8px;
  margin-right: 12px;
  background: #edf0f3;
  /* background:grey; */
  cursor: pointer;
 }
 .new-welcomeCard-wrap .dot-wrap .dot-active{
  background:var(--theme_color);
 }

 /* 图表消息样式 */
.echarts-ans{
  width: 400px;
  height: 250px;
}
/* 表格消息样式 */
.table-ans .table-ans-box{
  max-width: 100%;
  max-height: 187px;
  overflow: hidden;
}
.table-ans table{
  border: 0!important;
  table-layout: fixed;
}
.table-ans table th{
  padding: 5px 15px!important;
  background: #eeecec!important;
  position: -webkit-sticky;
  position: sticky;
  top: -1px;
  left: 0;
}
.table-ans table tr td{
  text-align: center!important;
  padding: 5px 15px!important;
}
.table-ans .readMore{
  margin-top: 10px;
  font-size: 12px;
  text-align: right;
  color: var(--theme_color);
}
.table-ans .readMore span{
  cursor: pointer;
}

/* 新版坐席邀请评价 */
.renderArtInviteMsg{
  width: 400px;
}
.renderArtInviteMsg ul, .renderArtInviteMsg ul li{ 
  list-style: none;
}
.renderArtInviteMsg .tipTitle, .renderArtInviteMsg .endTips{
  margin-bottom: 20px;
  font-size: 12px;
  color: #ccc;
}
.renderArtInviteMsg ul{
  margin-left: 0;
  padding-left: 0;
}
.renderArtInviteMsg ul li .title{
  font-size: 13px;
  text-align: center;
  margin-bottom: 5px;
}
.renderArtInviteMsg ul li .starBox{
  display: flex;
  align-items: center;
  justify-content: center;
  margin-top: 5px;
  margin-bottom: 10px;
}
.renderArtInviteMsg ul li .starBox .starIcon{
  display: inline-block;
  color: #ffa000;
  font-size: 22px;
}
.renderArtInviteMsg ul li .starBox .starText{
  width: 75px;
  text-align: center;
}
.renderArtInviteMsg ul li .starBox .starIcon .fa{
  margin-right: 5px;
  cursor: pointer;
}
.renderArtInviteMsg .unsatisfyReasonsBox .title{
  font-size: 13px;
  margin-bottom: 10px;
  text-align: center;
}
.renderArtInviteMsg .unsatisfyReasonsBox li {
  display: inline-block;
  background: #fff;
  border: 1px solid #ccc;
  /* width: 180px; */
  width: 45%;
  margin: 5px 10px;
  border-radius: 4px;
  padding: 5px;
  color: #aaa;
  cursor: pointer;
  text-align: center;
}
#renderArtInviteMsgModal .unsatisfyReasonsBox li{
  width: 250px!important;
}
.renderArtInviteMsg .unsatisfyReasonsBox li.active, .renderArtInviteMsg .unsatisfyReasonsBox li:hover{
  background: rgba(16,156,255, 0.2);
  border: 1px solid var(--theme_color);
  color: #333;
}
.renderArtInviteMsg .des{
  padding: 10px 0;
}
.renderArtInviteMsg .des textarea{
  width: 100%;
  border: 1px solid #ccc;
  resize: none;
  padding: 5px;
  height: 80px;
  border-radius: 4px;
  font-size: 12px;
  -webkit-border-radius: 4px;
  -moz-border-radius: 4px;
  -ms-border-radius: 4px;
  -o-border-radius: 4px;
}
.renderArtInviteMsg .solveBox{
  font-size: 14px;
  margin-bottom: 10px;
}
.renderArtInviteMsg .solveBox ul{
  display: flex;
  justify-content: space-between;
  align-items: center;
  width: 200px;
  margin: 0 auto;
  margin-top: 20px;
  margin-bottom: 20px;
  font-size: 13px;
}
.renderArtInviteMsg .solveBox ul li{
  position: relative;
}
.renderArtInviteMsg .solveBox ul li::after{
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  content: '';
}
.renderArtInviteMsg .solveBox ul li img{
  position: relative;
  top: -2px;
  filter: grayscale(100%);
  margin-right: 3px;
  -webkit-filter: grayscale(100%);
}
.renderArtInviteMsg .solveBox ul li.active{
  color: var(--theme_color);
}
.renderArtInviteMsg .solveBox ul li.active img{
  filter: none;
  -webkit-filter: none;
}
.renderArtInviteMsg .solveBox ul li:hover{
  color: var(--theme_color);
  cursor: pointer;
}
.renderArtInviteMsg .artInviteConfirm{
  width: 70%;
  height: 40px;
  line-height: 40px;
  color: #fff;
  border-radius: 8px;
  text-align: center;
  background: var(--theme_color_80);
  margin: 0 auto;
  cursor: pointer;
}
.renderArtInviteMsg .artInviteConfirm.success{
  cursor: not-allowed;
  background: #aaa;
}
.renderArtInviteMsg .artInviteConfirm:hover{
  background: var(--theme_color)
}
.renderArtInviteMsg .artInviteConfirm.success:hover{
  background: #aaa;
}
.thankTips{
  font-size: 12px;
  color: #aaa;
}
/* 弹窗评价框-坐席 */
#artModal{
  width: 600px!important;
  padding: 20px 30px;
  max-height: 695px;
  overflow: auto;
}
#artModal .des textarea{
  height: 100px!important;
}
.layui-layer{
  border-radius: 10px!important;
  -webkit-border-radius: 10px!important;
  -moz-border-radius: 10px!important;
  -ms-border-radius: 10px!important;
  -o-border-radius: 10px!important;
}
/* 消息引用 */
.right_bubble_wrapper .visitor-quote-icon{
  position: absolute;
  left: -24px;
  bottom: 0;
  width: 20px;
  cursor: pointer;
}
.visitor-quote-icon-hidden{
  display: none;
}
.visitor-quote-icon-noshow{
  display: none;
}
.robot-quote-icon{
  position: absolute;
  right: -24px;
  bottom: 0;
  width: 20px;
  cursor: pointer;
}
.robot-quote-icon-hidden{
  display: none;
}
.robot-quote-icon-noshow{
  display: none;
}
.new-welcomeCard-wrap .robot-quote-icon{
  display: none;
}
.quote-reply-wrap{
  /* position: absolute; */
  bottom: 20%;
  width: 100%;
  z-index: 101;
  display: none;
  background: #fff;
  padding: 5px 8px;
  box-shadow: 0 -1px 4px 0 rgba(102,102,102,0.1);
}
.quote-reply-wrap .quote-reply{
  position: relative;
  border-left: 2.2px solid #eeee;
  padding-left: 5px;
}
.quote-reply-wrap .quote-reply{

}
.quote-msg-wrap{
  display: none;
  border-bottom: 1px solid #eee;
  padding-bottom: 8px;
  opacity: 0.8;
  cursor: pointer;
}
.quote-msg-wrap .quote-msg{
  border-left: 2.2px solid #eee;
  padding-left: 5px;
}
.quote-msg-wrap .ellipsis2{
  overflow: hidden;
  text-overflow: ellipsis;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
}
.dialog_quote_wrapper div.layui-layer-content{
  position: unset;
  overflow-y: hidden;
}
.quote-modal{
  height: 100%;
  padding: 10px;
  /* border: 1px solid; */
  color: #5D6E7F;
}
.quote-modal .title-left{
  font-weight: bold;
  color: #303D54;
}
.quote-modal .title-right{
  cursor: pointer;
  float: right;
}
.quote-modal .layui-layer-btn{
  position: absolute;
  right: 0;
  bottom: 0;
}
.quote-modal .layui-layer-btn .layui-layer-btn0{
  background: #E8ECF0;
  border-color: transparent;
  border-radius: 6px;
  height: 32px;
  color: #303D54;
}
.quote-modal .logo-warp{
  margin-top: 20px;
}
.quote-modal .time{
  float: right;
  margin-top: 6px;
}
.quote-modal .logo img{
  width: 34px;
  height: 34px;
  border-radius: 50%;
}
.quote-modal .logo .name{
  color: #303D54;
  font-weight: bold;
}
.quote-modal .msg-warp{
  box-shadow: 0px 1px 6px 0px rgb(0 0 0 / 50%);
  margin-left: 50px;
  padding: 10px;
  margin-top: 20px;
  border-radius: 6px;
  height: 170px;
  margin-right: 50px;
  overflow-y: auto;
}
.quote-modal .msg-warp img{
  width: 100%;
}
.quote-modal .msg-warp .wx{
  width: 24px;
}
.quote-modal .msg-warp .yun{
  width: 100px;
}
/* 客服卡片 */
#agentInfoCardMsg{
  position: relative;
  width: 195px;
  padding-top: 24px;
  min-height: 108px;
  margin: 0 auto;
  user-select: none;
}
#agentInfoCardMsg .top, #agentInfoCardMsg .topMask{
  position: absolute;
  top: 6px;
  left: 0;
  right: 0;
  width: 40px;
  height: 40px;
  margin: auto;
  border-radius: 50%;
  background: #fff;
  -webkit-border-radius: 50%;
  -moz-border-radius: 50%;
  -ms-border-radius: 50%;
  -o-border-radius: 50%;
  z-index: 0;
}

#agentInfoCardMsg .top{
  top: 26px;
  height: 20px;
  width: 40px;
  background: linear-gradient(#f2f4f9, rgba(242,244,249,0.7));
  border-radius: 0;
  z-index: 1;
  -webkit-border-radius: 0;
  -moz-border-radius: 0;
  -ms-border-radius: 0;
  -o-border-radius: 0;
}

#agentInfoCardMsg .header{
  position: absolute;
  top: 8px;
  left: 0;
  right: 0;
  width: 36px;
  height: 36px;
  margin: auto;
  z-index: 2;
}

#agentInfoCardMsg .bottom{
  padding: 30px 15px 15px 15px;
  border: 2px solid #fff;
  border-radius: 8px;
  background: linear-gradient(#f2f4f9, #fff);
  -webkit-border-radius: 8px;
  -moz-border-radius: 8px;
  -ms-border-radius: 8px;
  -o-border-radius: 8px;
  overflow: hidden;
}

#agentInfoCardMsg .bottom .title{
  text-align: center;
  font-weight: bold;
  color: #303d54;
  font-size: 14px;
  margin-bottom: 6px;
}

#agentInfoCardMsg .bottom .content{
  text-align: center;
  font-size: 14px;
  color: #303d54;
}

.fr-view .waterClassClick {
  display: block;
  border: 1px solid var(--theme_color);
  padding: 5px 10px;
  margin: 8px 0;
  border-radius: 4px;
  cursor: pointer;
}

/* 水务问题样式 */
.fr-view .waterClassClick:hover {
  color: var(--theme_color);
}

.fr-view .waterClassClick .water_item {
  color: var(--theme_color);
}
.fr-view .active {
  color: #fff!important;
  background: var(--theme_color)!important;
  border: 1px solid var(--theme_color)!important;
}
.fr-view .active .water_item {
  color: #fff!important;
}

/* 用水信息 & 每月水费账单 */
.waterUserMsg .top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  border-bottom: 1px solid #dfe1e6;
  padding-bottom: 8px;
  margin-bottom: 10px;
}

.waterUserMsg .top span {
  font-size: 13px;
  margin-top: 4px;
  width: 50%;
  max-width: 180px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.waterUserMsg .center div:nth-child(1) {
  font-size: 12px;
  color: #aaaaaa;
}

.waterUserMsg .center div:nth-child(2) {
  font-size: 16px;
  font-weight: bold;
  margin-top: 5px;
}

.waterUserMsg .bottom {
  display: flex;
  margin-top: 16px;
}

.waterUserMsg .useItem {
  margin-right: 20px;
}

.waterUserMsg .useItem:last-child {
  margin-right: 0;
}

.waterUserMsg .useItem p {
  font-size: 12px;
  color: #aaaaaa;
  margin-bottom: 5px;
}

/* 一年水费账单 & 一年垃圾费账单 */
.yearWaterBill .each-item {
  display: flex;
  position: relative;
}

.yearWaterBill .each-item .item-left {
  width: 80px;
  border-right: 1px solid #dfe1e6;
  padding: 10px;
  color: #aaa;
  text-align: right;
}

.yearWaterBill .each-item .item-left p:nth-child(1) {
  color: #aaa;
  font-size: 12px;
}

.yearWaterBill .each-item .item-left p:nth-child(2) {
  margin-top: 6px;
  display: inline-block;
}

.yearWaterBill .each-item .item-left .weijiao {
  background-color: red;
  border-radius: 6px;
  color: #fff;
  font-size: 12px;
  padding: 2px 4px;
}

.yearWaterBill .each-item .dot {
  position: absolute;
  top: 15px;
  left: 76px;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background-color: #aaa;
}

.yearWaterBill .each-item .item-right {
  padding: 10px;
}

.yearWaterBill .each-item .item-right p:nth-child(1) {
  font-size: 14px;
}

.yearWaterBill .each-item .item-right p:nth-child(2) {
  font-size: 12px;
  color: #aaa;
  margin-top: 6px;
}


/* 选项列举--多选 */
.mr8{
  margin-right: 8px;
}
p.link_item_wrapper_multi{
  border: 1px solid #0569ff;
  padding: 5px 10px;
  margin: 8px 0;
  border-radius: 4px;
  cursor: pointer;
  display: flex;
  align-items: center;
}
.submit-wrap{
  min-width: 100px;
  text-align: right;
}
.submit-wrap > button {
  border: 1px solid #0569ff;
  border-radius: 4px;
  padding: 2px 6px;
  color: #0569ff;
  font-size: 14px;
  background-color: #fff;
}
.submit-wrap > button:hover, .submit-wrap > button:active, .submit-wrap > button:focus {
  outline: none;
  background-color: var(--theme_color);
  color: #fff;
}